FAQs
Frequently Asked Questions
Frequently Asked Questions
How do I schedule a cleaning?
Book online 24/7 or call our team during business hours. We offer flexible scheduling, including weekends.
Are your cleaners background-checked and insured?
Absolutely. Every team member undergoes rigorous background checks, and we’re fully insured for your peace of mind.
How much does a cleaning cost?
Pricing depends on your home’s size, condition, and services requested. We provide upfront quotes after a quick virtual or in-home assessment.
Are there hidden fees?
No surprises here. Your quote includes all labor, supplies, and travel. Optional add-ons (e.g., oven cleaning) are priced upfront.
Do you offer discounts for recurring service?
Yes! Regular clients save up to 20% with weekly plans.
Will the same cleaner come each time?
We prioritize consistency. You’ll have a dedicated team, with backups trained on your preferences if your regular cleaner is unavailable.
Do I need to be home during the cleaning?
Your choice! Many clients provide a key or smart lock code for secure access. All access details are encrypted for safety.
Can I request specific products (e.g., eco-friendly)?
Yes! We use commercially approved products as standard, but let us know if you prefer a particular brand or want us to use your supplies.
What if I have pets?
Let us know about pets upfront, and we’ll make sure to plan and use pet-safe products and avoid disturbing them.
How quickly can you turnover a rental between guests?
We specialize in fast, thorough turnovers—often within 4-6 hours. We’ll sync with your booking calendar for seamless service.
Do you handle emergency cleanups (e.g., last-minute bookings)?
Yes! We offer emergency service for vacation rental hosts (subject to availability, additional fees may apply).
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